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Privacy Policy

1. Introduction

Vaelin ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI assistant service ("Service").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Service. By accessing or using our Service, you consent to the collection, use, and disclosure of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us when you:

  • Create an account (email address, password)
  • Create a conversation or chat with our AI
  • Upload documents or files for analysis
  • Share conversation history
  • Contact our support team
  • Respond to surveys or communications

2.2 Usage Data

To personalize your experience, we collect data about how you interact with our Service:

  • Conversations and chats you've created
  • Your interactions with the AI assistant
  • Time spent using the Service
  • Preferences and settings
  • Search queries and browsing activity within the Service

2.3 Automatically Collected Information

When you access or use our Service, we automatically collect certain information, including:

  • Device Information: IP address, browser type and version, operating system, device type
  • Log Information: Access times, pages viewed, time spent on pages, referring website addresses
  • Location Information: General location based on IP address
  • Usage Information: How you use our Service, including pages visited and actions taken

2.4 Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. You can control cookies through your browser settings and other tools.

3. Legal Basis for Processing (EU/EEA Users)

If you are located in the European Union or European Economic Area, we collect and process your personal information on the following legal bases:

  • Consent: When you have given us explicit consent to process your personal data
  • Contractual Necessity: When processing is necessary to perform a contract with you (e.g., to provide our Service)
  • Legitimate Interests: When processing is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms
  • Legal Obligation: When processing is necessary to comply with a legal obligation

4. How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Provide, maintain, and improve our Service
  • Process and complete transactions
  • Create and manage your account
  • Personalize your AI assistant experience
  • Send administrative information, such as updates, security alerts, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities in connection with our Service
  • Detect, prevent, and address technical issues, fraud, and illegal activities
  • Protect the security and integrity of our Service
  • Comply with legal obligations
  • Enforce our Terms of Service and other policies
  • Train, improve and develop AI models and systems

5. AI Data Processing and Model Training

As an AI-powered service, we process your data through artificial intelligence systems to provide and improve our services. By using Vaelin, you acknowledge and agree that:

  • Your conversations, content, and interactions may be processed by our AI systems to generate responses and provide the Service
  • Your IP address, usage patterns, and associated data may be shared with our AI technology providers to facilitate the operation of the Service, but we do not sell your personal information to third parties
  • We/the third-party AI technology providers may use your conversations and content to train, test, and improve our AI models and algorithms, which helps us/them enhance the quality and capabilities of our Service
  • Anonymized or pseudonymized versions of your data may be incorporated into AI training datasets
  • AI processing may occur on servers located in various geographic regions, subject to appropriate safeguards for cross-border data transfers

We implement appropriate technical and organizational measures to protect your data during AI processing activities. You can request more information about how your data is used for AI training by contacting us through the information provided in the "Contact Us" section.

6. Information Sharing and Disclosure

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors, consultants, and other service providers who need access to your information to perform services on our behalf (such as hosting providers, payment processors, email service providers)
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency)
  • Protection of Rights: If we believe disclosure is necessary to protect the rights, property, or safety of Vaelin, our users, or the public
  • With Your Consent: When you have given us your consent to share your information

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider:

  • The amount, nature, and sensitivity of the personal information
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the information and whether we can achieve those purposes through other means
  • Applicable legal requirements

When we no longer need to use your personal information, we will either delete it or anonymize it so that it can no longer be associated with you.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. These measures include:

  • Encryption of sensitive data
  • Regular security assessments
  • Access controls and authentication procedures
  • Secure network architecture and data transmission

However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 For EU/EEA Residents (GDPR)

  • Right to Access: You have the right to request copies of your personal information
  • Right to Rectification: You have the right to request that we correct inaccurate or complete incomplete information
  • Right to Erasure: You have the right to request that we erase your personal information in certain circumstances
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances
  • Right to Data Portability: You have the right to request that we transfer your personal information to another organization or directly to you
  • Right to Object: You have the right to object to our processing of your personal information in certain circumstances
  • Rights Related to Automated Decision-making: You have the right not to be subject to a decision based solely on automated processing

9.2 For Other Jurisdictions

Similar rights may be available to you under local laws. To exercise any of these rights, please contact us using the information provided in the "Contact Us" section.

10. Children's Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us at:

Email: contact@vaelin.org

Last updated: May 1, 2025